Refund & Return Policy

We want you to be 100% satisfied with your purchase. If something goes wrong, here’s how we handle returns and refunds:

• Return Eligibility: Products can only be returned or exchanged if they were received in damaged, defective, expired, or incorrect condition.

• Time Frame: You must notify us within 48 hours of receiving the product with proper evidence (photos/videos) via WhatsApp or email.

• Condition: Returned items must be unused, unopened, and in original packaging.

• Refund Process: Once the return is approved, the refund will be processed to your bank account or Easypaisa within 5–7 business days.

• Non-Refundable Cases:

  • If the product is opened or used

  • If return request is made after 48 hours

  • Change of mind or personal preferences

To request a return or file a complaint, please contact us:
📧 Email: support@shifaorganics.store
📞 Phone: 0323 3352024